Solve
25.

Mastering AI for CX Excellence

October 14-15

Hyatt Regency O’Hare, Chicago

Reserve your seat for free

Discover how companies leverage AI to create Trusted Knowledge™ in their enterprise, accelerating CX automation and increasing customer and employee satisfaction, while reducing costs and delivering AI ROI.
Reduce costs by up to 75% while improving CSAT and NPS.
Learn about how your organization can pilot our award-winning tools for no cost!

Attend our Agentic AI workshop where you’ll build your very own AI Agent.

Companies registered to attend

Session topics

Hear trailblazers from Global 1000 companies share their cutting-edge AI success stories in automating and improving customer experiences

Learn how Trusted Knowledge™, paired with agentic products, reduce costs of service by 75% while improving customer experiences

Configure, build, and take home your own AI Agent for CX

Hear about eGain product roadmap and upcoming launches

See how eGain is using
‘AI for Good’ with non-
profit customers

Presenting organizations

What our customers say

We were really impressed by the eGain platform, particularly the native capabilities around AI-powered search and content creation, the out-of-the-box integrations with Zendesk, Salesforce and SharePoint.

Mariana Estrada

Chief Strategy Officer at RPM Living

With eGain, we simplified 13 knowledge bases into one platform, boosted SEO by 85%, cut inbound contacts by 15%, and moved from guesswork to data-driven decisions—transforming how we work.

Andrew McGuigan

Global Head of Rider Car at Specialized

eGain has truly transformed the way we manage and share knowledge at Cathay. They provided us with a flexible knowledge management solution that empowers our agents to deliver world-class service.

Priyatha Menon

Head of Digital, Service Delivery, Cargo, People at Cathay Pacific

Agenda

Monday, October 13

6:30 – 8:30 pm
Welcome reception

Tuesday, October 14

8:00 – 9:00 am
Check-in and breakfast

9:00 – 9:05 am
Welcome Remarks

9:05 – 9:50 am
EGAIN CEO KEYNOTE
Trusted Knowledge™ Infrastructure for AI Business
Ashu Roy, CEO, eGain

INNOVATION SHOWCASE

9:50 – 10:15 am
From Knowledge Management to Knowledge Automation
Arvind Gopal, VP, Product Management, eGain

10:15 – 10:30 am
Coffee Break

10:30 – 10:55 am
AI Agent for Omnichannel CX Automation
Varsha Thalange, VP, Product Management, eGain

10:55 – 11:20 am
Unleashing the Power of Knowledge for Developers
Vikas Paliwal, Vice President of Marketing, eGain

11:20 – 1:30 pm
Demo Lounge

12:15 – 1:30 pm
Lunch

CUSTOMER SHOWCASE

1:30 – 1:55 pm
Deep Roots, Expanding Branches: A Knowledge Management Success Story
Janelle Henkel, Director, Customer Experience, Country Financial
Aly Scritchlow, Knowledge Manager, Country Financial

1:55 – 2:20 pm
Semperviren’s AI Agent – Powered by eGain
Julie Seelen, Chief of Philanthropy, Sempervirens

2:20 – 2:45 pm
CX Transformation at EE with eGain AI Knowledge
Stacy Young, Head of Knowledge Management, EE

2:45 – 3:00 pm
Coffee Break

3:00 – 3:25 pm
The Moment of Need: Empowering Employees with RAE
Jodi Stende, Organizational Learning Manager, Solv Energy

3:25 – 3:50 pm
AI Knowledge-Powered CX Innovations
Robin Oswald Schwartz, Senior Knowledge Manager and Strategist, Specialized

3:50 – 4:15 pm
Worldpay and eGain
Megan Taylor, Global Knowledge Management, K365 Program Owner, Worldpay
Marcus Tucson, Service Cloud Program Owner, Worldpay

4:15 – 7:30 pm
Demos, Drinks, and Food

Wednesday, October 15

8:00 – 9:00 am
Breakfast

9:00 – 10:30 am
AI KNOWLEDGE METHOD WORKSHOP

10:30 – 11:00 am
Coffee Break

11:00 – 12:30 pm
AGENTIC AI WORKSHOP

12:30 – 1:30 pm
Lunch

1:30 – 3:00 pm
DEVELOPER WORKSHOP

Solve 25 is free for registered attendees

Sorry, registration is closed!
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